…increased efficiencies and reduced support costs

Learn how Circle K lowered their ERP total cost of ownership, whilst significantly increasing the performance and efficiencies of their JD Edwards instance.

This detailed case study leads you through the objectives, project delivery and outcomes of relocating Circle K’s support to Europe and moving from a highly customized version of JD Edwards, to a more standardized version.


  • Delivered a more standardized system with improved stability
  • Greatly reduced the volume of incidents year on year
  • Improved control, ownership and system knowledge for all users

Some comments and insights below:

“After a formal RFP process and evaluation, we decided to move our support from India to Europe. Redfaire International offered a support model that is competitive in terms of quality, service level and cost.”

“Our business operations are heavily reliant on a smooth and constant flow of data, so any downtime or drop in performance, is not an option.”

 - Kari Øien, Director IT ERP & HR at Circle K Europe


Brian McInerney, Redfaire International


«Our unique approach to JD Edwards & Oracle Cloud managed services gives our customers access to a team of experienced support consultants with local and international expertise within a flexible and agile commercial model.»

 - Brian McInerney, Founding Partner, Redfaire International



When Circle K (formerly known as Statoil Fuel and Retail) chose to change their legacy ERP in 2011 from SAP to Oracle’s JD Edwards, the commercial world sat up and took notice: “With over 17,500 employees spread across Europe, a flexible, reliable and powerful ERP solution was an absolute necessity to successfully perform business operations to high standards!”

"We chose JD Edwards because we deemed it to be the best solution to automate procure-to-pay, sourcing, order-to-cash, and other essential facets of our operation."

 - Vegar Bøthun, previous CIO at SFR


  • JDE support When You Need It
  • Trusted By Worldwide Organizations
  • We Complement Your Existing Technical Team
  • We Support Third-Party Applications
  • A Simple Price Plan & Unlimited Use


Download application form and original article you can find at the top of this page

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